Technology Document Management Consulting Services

Citibank a.s.

Bank slashes statement processing costs by one-third and delivers them faster and better, thanks to Xerox

Citibank’s customers never felt the transition to the new corporate statement processing system. It happened overnight!

The Challenge

A Xerox Czech Republic customer since 2001, Citibank a.s. realized it needed faster processing and quicker delivery of the 350,000 pages of corporate statements that it needed to print every month. This service had been outsourced to Xerox Global Services.
The natural source for innovative solutions was with its existing outsource partner – Xerox Czech Republic.  

The Solution
 
Using the services it was already providing as a base, Xerox Czech Republic devised a custom archiving and e-mail delivery solution for Citibank that offered Citibank a.s. significant cost savings.

All services are now performed on-site using a single DocuPrint 92c with highlight color, a Kern enveloper and Opus plus Blue Ocean DMS software from Elixir Technologies. Based on Windows 

The Results
 
Citibank a.s. corporate statements now cost 33% less to process than they did using the previous process, and the statements are delivered more quickly than before. 

Corporate statements are now archived electronically, and can thus be quickly and easily searched and located. Statements can also be e-mailed to customers. 

The new process uses an Open Source architecture that leverages and is compatible with new business requirements and trends. This solution also makes all cost allocations fully transparent.
Finally, the new system was implemented overnight. This nearly instantaneous transition was critical to the bank, which could not afford any interruption of service to its demanding corporate customers.